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Easy Scoop Frequently Asked Questions (FAQs)
Nope, there’s no contract required! Our subscription plans are month-to-month, so you’re free to cancel or adjust your service whenever you need to. We make it easy and flexible for you!
We offer a user-friendly client portal for seamless payment processing. Once you sign up, we’ll create your account and send your login details via email. This allows you to easily manage your services, payments, and records all in one place.
Note: Your card must be linked before our arrival at your home. If it’s not connected, we’ll attempt to contact you and knock on your door. If we can’t reach you, we will reschedule your cleanup for the next available date, which could be weeks out depending on the time of year. If you need assistance linking your card, we’re always here to help over the phone!
We keep billing simple! Payments are processed on the 1st of each month before your scheduled cleanings. For initial or one-time cleanups, payment is due after the job is completed.
How Billing Works for Weekly Service
If you start a weekly service after an initial cleanup, you’ll be billed for both the cleanup and the remaining cleanings for that month on the same day.
Example:
Sarah signs up for weekly service with an initial cleanup of $100 on March 15, 2022. On that day, she’ll be charged for:
✅ Initial Cleanup: $100
✅ Remaining March Cleanups (2 visits at $24.99 each): $49.98
💳 Total on 3/15/2022: $149.98
Starting the next month, her regular monthly payment of $99.96 (4 weekly cleanings at $24.99 each) will be charged on the 1st of the month.
A few things to keep in mind:
– payment isn’t received before your first cleanup of the month, we’ll pause your service until payment is made.
– When you link your debit or credit card for the first time, you may see a temporary $1.50 authorization, don’t worry, this is just a verification and no money is taken out.
While we can’t provide an exact arrival time, our routes run from around 7:30 a.m. to dark. You will always receive a text notification when we’re on our way, typically 60 minutes prior to arrival. If you are at the beginning of our route, you may get a 15–30-minute heads-up. Your service day will be consistent each week, and any changes will be communicated in advance.
Nope, you don’t need to be home when we scoop. We just ask for easy access to your gate. We love to say hi during our first visit, but after that, you can go about your day while we take care of the rest!
Absolutely! At Easy Scoop, safety and cleanliness are our top priorities. We use Virkon, a highly effective disinfectant that’s not only tough on germs but also on viruses, bacteria, and fungi. It’s safe for your pets, family, and the environment, giving you peace of mind that we’re doing everything we can to keep your yard safe and sanitary.
Common Dog Waste Removal Service Questions
At Easy Scoop Dog Waste Removal, we know every household has unique needs. That’s why we offer flexible scheduling options, including weekly, biweekly, monthly, and even one-time cleanups. Whether you need regular service or just a quick cleanup, we’ve got you covered.
Pricing depends on a few factors, like how many dogs you have and how often you need us to visit. At Easy Scoop, our monthly rates start as low as $77.88 for one dog, with customizable plans to fit your needs. We keep things straightforward, so you can always count on clear and fair pricing with no hidden fees.
Absolutely. It’s important to choose a dog waste removal company that is both licensed and insured to protect you in case of any unexpected incidents while the service is being performed. At Easy Scoop Dog Waste Removal, we take your peace of mind seriously—our team is fully licensed and insured, so you can trust you’re in good hands.
For one-time cleanups, we offer the option to take the waste with us for a $25 disposal fee. Alternatively, we can conveniently leave it in your designated trash can. For our recurring customers, we’ll take the waste with us for just an extra $11 on your monthly subscription.
