Easy Scoop Dog Waste Removal Ltd.
PRIVACY POLICY · Effective September 27, 2026
At Easy Scoop Dog Waste Removal Ltd. (“Easy Scoop,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.
As a locally owned dog waste removal company serving London, St. Thomas and surrounding Ontario communities, we believe that earning your trust extends beyond providing excellent service. It also means being transparent about how we collect, use, store and protect your information.
This Privacy Policy explains our practices when you visit our website, request a quote, become a customer, communicate with us, enter a giveaway or interact with our advertising.
1. Information We Collect
Depending on how you interact with Easy Scoop, we may collect the following information:
Contact information
- Your name, phone number and email address.
- Your residential or service address.
- Your preferred method of communication.
Service information
- The number of dogs at your property.
- Information about your yard, gate access and service requirements.
- Your preferred service frequency and scheduling information.
- Your communications, service history and customer feedback.
Billing information
When you become a customer, we may collect or process billing-related information, including transaction records, billing addresses, payment status and payment method details.
Payment card information is handled through our payment processing providers. We do not require customers to provide their complete payment card information through our advertising or giveaway forms.
Website and advertising information
When you interact with our website or advertising, we may receive technical and usage information, such as your IP address, browser or device information, referring website, form submissions and interactions with our advertisements.
This may involve cookies, analytics tools and advertising technologies, where applicable.
Giveaway and promotional information
When you enter one of our giveaways, contests or promotional campaigns, we may collect your name, phone number and any additional information specifically requested in the entry form.
We collect only the information reasonably necessary for the identified purposes.
2. How We Use Your Information
We collect and use personal information for the following purposes:
- Responding to service inquiries and providing quotes.
- Scheduling, delivering and managing dog waste removal services.
- Sending appointment confirmations, arrival notifications, service updates and billing communications.
- Processing payments and maintaining customer records.
- Managing giveaways, verifying eligibility, selecting winners and awarding prizes.
- Responding to questions, resolving concerns and improving our customer experience.
- Sending promotional offers, service information and marketing communications when permitted by applicable law and supported by appropriate consent.
- Understanding the performance of our website, advertisements and marketing campaigns.
- Meeting applicable legal, financial and administrative obligations.
We do not use personal information for unrelated purposes without obtaining any additional consent required by law.
3. Giveaways, Contests and Promotional Campaigns
Easy Scoop occasionally organizes giveaways and promotional campaigns, independently or in partnership with other local businesses.
When you participate in a giveaway, we may use your submitted information to:
- Register and administer your entry.
- Verify that you meet the giveaway’s eligibility requirements.
- Contact you with relevant administrative information about the giveaway.
- Select, contact and verify potential winners.
- Coordinate prize fulfillment with participating promotional partners.
For our St. Thomas giveaway involving K9 Lounge, we may share the winner’s information with K9 Lounge when reasonably necessary to coordinate the grooming prize, with appropriate notice or consent.
Entering a giveaway does not automatically subscribe you to our promotional messaging.
If you separately agree to receive marketing communications, we may contact you about Easy Scoop’s services, special offers and future promotions in accordance with your consent.
Participating promotional partners do not automatically receive our complete list of giveaway entrants. Any additional sharing for their own marketing purposes requires appropriate disclosure and consent.
All giveaways are subject to their individual eligibility requirements and official contest rules.
4. SMS, Email and Marketing Communications
Easy Scoop may communicate with you by phone, text message or email.
These communications generally fall into two categories.
Service and administrative communications
We may contact you regarding inquiries you have initiated, existing bookings, service scheduling, arrival notifications, invoices, customer support and other communications necessary to manage our relationship with you.
Promotional communications
Where we have obtained the necessary consent or otherwise have a lawful basis under applicable legislation, we may send promotional communications, including:
- Information about Easy Scoop’s services.
- Promotional offers and discounts.
- Updates about new services and service availability.
- Future giveaways and marketing campaigns.
Where express marketing consent is requested, we will identify the business requesting consent, explain the purpose of the communications and provide the contact information required by law.
Consent to receive promotional communications is optional and is not a condition of entering a giveaway.
You may withdraw your marketing consent at any time by replying STOP to an applicable promotional text message, using the unsubscribe option in a promotional email or contacting us directly.
We will process unsubscribe requests in accordance with applicable law.
Opting out of promotional communications does not necessarily prevent us from sending legitimate administrative communications relating to an existing service or transaction, where permitted by law.
5. How We Share Your Information
We do not sell personal information or provide giveaway entrant lists to unrelated companies for their independent marketing.
We may disclose information to trusted service providers that assist us with operating our business, subject to appropriate privacy and security arrangements.
Depending on the services being used, these providers may include:
- Meta, for advertising and lead-generation services.
- GoHighLevel, for customer relationship management and communications.
- Zoho, for customer administration and billing.
- Stripe and other authorized payment providers, for payment processing.
- Website hosting, analytics and technology service providers.
- SMS and email delivery providers.
We share information only as appropriate for the relevant business purpose.
We may also disclose information when required or permitted by law, or in connection with legitimate business transactions subject to applicable legal requirements.
Some service providers may process or store personal information outside Canada, including in the United States. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requirements.
6. Cookies and Advertising Technologies
Our website may use cookies or similar technologies to support website functionality, understand visitor interactions and measure advertising performance.
Where implemented, advertising tools may help us understand how visitors interact with our website and advertisements.
These tools may involve third-party services, including Meta and website analytics providers.
You can manage certain cookie preferences through your browser settings and applicable consent controls.
Disabling cookies may affect some website functionality.
We will provide additional information or obtain consent for particular technologies when required by applicable law.
7. How We Protect Your Information
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse or alteration.
Our safeguards are designed to reflect the nature and sensitivity of the information involved.
Access to personal information is limited to authorized individuals and service providers who require it for legitimate business purposes.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and maintain appropriate business records.
Retention periods may vary depending on the nature of the information.
For example, information relating to active customers may be retained throughout the service relationship and for an appropriate period afterward. Giveaway information will be retained only as long as necessary for contest administration and any other purposes for which valid consent has been obtained.
When personal information is no longer required, we will securely delete, destroy or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights and Choices
You may contact us at any time to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent, subject to applicable legal or contractual restrictions.
- Opt out of promotional communications.
- Ask questions about our privacy practices or submit a privacy-related complaint.
We will respond to privacy inquiries in accordance with applicable Canadian privacy laws.
Withdrawing consent may affect our ability to provide certain services or administer a giveaway where the information is reasonably necessary for those purposes.
10. Third-Party Websites and Social Media
Our website and advertising campaigns may link to external websites, social media platforms or services operated by third parties.
These third parties have their own privacy policies and practices. We encourage you to review their policies when providing information directly to them.
This Privacy Policy applies to personal information handled by Easy Scoop and does not replace the privacy policies of independent third-party platforms.
11. Children’s Privacy
Our website, services and promotional campaigns are intended for adults.
We do not knowingly collect personal information from children through our marketing or giveaway forms.
If we discover that we have collected such information without appropriate authorization, we will take reasonable steps to delete it or otherwise address the situation in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business operations or applicable legal requirements.
When significant changes are made, we will take appropriate steps to inform affected individuals and obtain additional consent where required.
The most current version will be made available on our website, together with its effective date.
13. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact our designated Privacy Officer.
Easy Scoop Dog Waste Removal Ltd.
London, Ontario, Canada
Website: https://easyscoop.ca
Email: info@easyscoop.ca
Phone: 226 237 1010
Privacy Officer: Easy Scoop Dog Waste Removal Ltd.
We are committed to addressing your concerns respectfully and in accordance with applicable privacy legislation.